Your satisfaction is our priority! If you have a problem or complaint, the Member Services Department can help. The department is available Monday-Friday, 8:30 a.m.-5:00 p.m at (313) 871-2000 or (800) 826-2862. In most cases, the Member Services Department can resolve your concern. If the department is unable to resolve the problem to your satisfaction, you may file a grievance/appeal. Grievance/appeals may be filed for issues that involve:
For more information regarding the grievance/appeal procedure, contact the Member Services Department or email us at results@thc-online.com. Grievance/Appeal information is also available in your member handbook.